FAQs and House Rules

We strive to ensure all our guests have a pleasant stay. Please take note of the following house rules:

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General Policies

• This property will not accommodate hen, stag, or similar parties.

• Please inform 12th Tee B&B in advance of your expected arrival time. You can use the Special Requests box when booking or contact us directly using the details provided in your confirmation.
   

Damage Deposit

• A damage deposit of AUD 200 is required on arrival, collected via credit card. This deposit will be reimbursed in full on check-out, subject to a property inspection.
   

Linen and Key Policies

• Any linen marked or damaged from spray tans, cosmetic products, or other means will incur a minimum laundry fee of $20 per item or, if badly affected, item replacement cost.

• Lost or damaged keys will incur a $150 surcharge.

 

Pet Policy:

If you plan to bring a pet, please inform us in advance. If not advised, a $70 fee per suite for extra cleaning will be charged. Special preparations are made for suites accommodating pets, which are not part of a standard suite setup.
 

• Any mess created by your pet is your responsibility. Cleaning fees and replacement costs will be added to your account.

• If your pet is excessively noisy, you may be asked to house them at a local kennel or stay elsewhere.

• The Executive Villa is STRICTLY PET FREE.

 

Smoking Policy

• Smoking within the premises is strictly prohibited. A minimum charge of $300 will be levied to cover two days of room closure and all associated cleaning and deodorising.
   

Payment Policy

• Full payment is required at the time of booking to secure all reservations.

• We accept AMEX, VISA, MASTERCARD, and PAYPAL.

• Payment by Direct Deposit is available by telephone arrangement for bookings made more than 14 days before arrival. A credit card is required as authority upon arrival. To pay via Direct Debit or Cash and save the 2% credit card fee, please call us directly at (07) 4155 5054.

 

Cancellation Policy

• Deposits will not be refunded for early check-outs or cancellations made within 7 days of the arrival date, and the full amount will be charged to your credit card.

• A $30 administration charge applies to all refunds issued for cancellations made more than 7 days before arrival.

• Peak periods, including all public holidays, event weekends, and Queensland school holidays, require 14 days' notice prior to occupancy for a deposit refund, less a $30 administration fee.
   

Thank you for understanding and adhering to our house rules. If you have any questions or need further clarification, please don't hesitate to contact us. 

 

Enjoy your stay!